Return/Refund And Cancellation Policy:
Sri Anu Publications focuses on complete customer satisfaction out of our products and services.
Product Return Policy:
In case of any dissatisfaction, manufacturing or packaging defect, Customers/Distributors can return/exchange the product. The Customers/Distributors must contact the Distributor/Company from whom they had purchased the same, within 15 days from the date of purchase. They have to provide a reason and return the said products. In case the customer returns the product, it is the distributor’s obligation to satisfy the customer’s need for money refund or replacements of products.
The Distributor can then return these products, with original Invoice to the Company. The Company after investigation and if found genuine will replace these products free of cost or if the distributor does not want the same products, the Company will give a cash voucher of the same amount, which can be used by the Distributor for purchasing products of their choice.
Cancellation
The order can be cancelled within 3 days of placement of order. Once the order is dispatched, it cannot be cancelled. For Cancellation of confirmed/placed order please write us at support@srianupublication.com
Upon the verification and investigation, if your request found qualifying the criteria, we will process the same for cancellation.
Company possesses the sole right to take decision on the cancellation request.
The refund shall be provided within 30 working days in the same bank account through which payment is received and In case of refund in another bank account please mention the details of the same in your mail.